Delivery & Returns


Local Delivery in Singapore

We offer FREE standard delivery (3-4 working days) in Singapore for all orders over $50

For orders under $50, we charge $3.50 for standard shipping.

All deliveries in Singapore are delivered by courier. 

 

International Delivery

We currently deliver by tracked courier (SFExpress, DHL or DHL Express) to the following countries. All delivery pricing in SGD:

Hong Kong 
Standard Shipping = $8 (3-5 working days)
Free shipping on all orders over $250 

Malaysia 
Standard Shipping = $8 (3-5 working days)
Free shipping on all orders over $250 

China
Standard Shipping = $8 (5-7 working days) 
Free shipping on all orders over $250 

UK 
Standard Shipping = $10. (5.50GBP, 3-5 working days) 
Free shipping on all orders over $250. 
Express shipping available for $40 (2-3 days) 

Australia 
Standard Shipping = $10. (10 AUD, 6-10 working days) 
Free shipping on all orders over $250. 
Express shipping available for $40 (1-3 working days)

US 
Standard Shipping = $15 (11USD, 6-10 working days) 
Free shipping on all orders over $250. 
Express shipping available for $40 (2-3 working days)

...and we'll be opening up to more countries soon!

In the mean time, if you're an overseas customer and would like to order something from us, send an email to hello@zerrin.com and we can arrange something especially for you. :) 

Customs & Import Duties

Please note, some countries charge customs and import duties, and you may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs or import duty charges. 

These rates vary from country to country, so we highly recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Order Tracking:

You will receive a notification when your order has been shipped out and will receive a code so you can track your parcel. If you have any questions about your order, email us at hello@zerrin.com and we'll get on it!

Our Returns Policy:

We really hope you love your purchase, but if for any reason you need to make a return, please let us know by emailing hello@zerrin.com with the subject line 'REFUND' within 10 working days from the date of which you received the item(s). We'll get back to you promptly to coordinate details for your return. 

Please note the following requirements for your return:

You will have to bear the delivery costs back to ZERRIN HQ. 

We only accept returns for non-sale item(s). The item(s) must be returned in the original condition that you received them: new, unworn, unwashed and with any tags still attached. All returns will be inspected upon receipt and any item(s) in unsuitable condition will be sent back to you. If your items show signs of wear, your refund will be considered void.

We will only proceed with the refund when we have received your item(s). We'll get in touch via email once your return has been received and processed. 

NOTE: For hygiene reasons, we can't refund earrings or beauty products. Thanks for understanding! 

 

BE AN INSIDER

Join our community and be the first to know about new launches,
discounts, events and more - and get 10% off your first order with us*

*We don't do spam.